AT&T, why do you hate me so much?
Thursday, April 23rd, 2009Recently I purchased a spiffy new iPhone that I’m head over heels in love with. So in love with it that when I go out to the local pub to meet up with friends for drinks, I’m often yelled at to put the crack phone away. Yeah, I love it that much.
When I purchased it, I knew that it does not currently support MMS messages, but the software update is expected sometime this summer. Having seen friends’ phones in action, I expected to be getting text notifications with a link in the event someone tried to send me a picture or whatnot. Since I rarely get pictures sent to me anyway, I didn’t think about it much.
In a conversation with a friend yesterday, he mentioned having sent me a text message the night before. I stared at my phone and assured him I had not received one. He insisted he had sent one. Being a stickler for always being right, I logged into my AT&T account and checked. Not a single text message from him. A few I had sent to him, but none from him. He has an obnoxious tendency to not reply to texts, so it never occurred to me that there was a problem.
Well, see, Mr. Smarty Pants sends all of his messages to me in MMS format. Always. Highly annoying, but will he fix this little “feature” on his phone? Nooooo, of course he won’t. Realizing that the format of his messages was the problem, I contacted AT&T to find out why I wasn’t getting the notification at least.
The first person I talked to was a nice young man who checked my account, told me he didn’t understand what the problem was, and did some strange reset that required me to turn off my phone for a minute and then turn it back on. I had a co-worker and another friend send me pictures via text to see if I got the notification, but alas, no such notification appeared. After roughly fifteen minutes of going back and forth and testing, the customer service rep gave up and told me he would transfer me to iPhone support.
The second person I talked to was another very nice young man who did some brief trouble shooting and said he couldn’t help me, because the problem was in the service itself, not the phone. Apparently, while he’s iPhone support, he has nothing to do with AT&T. Why the first person transferred me to him is still a mystery. And with that, after another fifteen minutes gone, he transferred me to yet a third person.
