Yes, I <3 my tmo cs (get pretty decent reception in this area as well)

Them: “OK sir, that will require a $300 deposit”

Me: “Um, I’ve had your service almost 4 years, and I’m authorized for 5 lines, why would I have to give you a $300 deposit?”

Them: “Well, we require a deposit”

Me: “Again. I have had the service almost 4 years, I started with a $150 deposit which has been returned to me since I pay my bills on time, and I’m previously authorized for 5 lines…so why do I need to give you another deposit?”

Them: “We require…” yadda yadda yadda….

This goes on for another 5 minutes, so I ask to speak to a supervisor… I get transferred to someone (probably just the guy in the next cube). We start the routine again…he starts talking about credit reports, etc, and it ends this way….

Me: “Tell ya what, just transfer me to the next supervisor up the line since you’re not helping me”

Now, I hope the CAPS in the next line indicate how loud the next statement was uttered:

Them: “SIR, THERE IS NOBODY ELSE TO TALK TO. IT IS ALL DONE BY THE CREDIT REPORT AND THERE IS NOTHING YOU CAN DO ABOUT IT”

Me: “Nothing I can do about it? Yes there is. I can quit giving my money to AT&T. *click*

*dial dial dial*

Me: “Hello, Verizon?”

At which time, Verizon gladly set me up with 3 lines, no deposit, a fantastic discount on a Motorola Q (which was hot at the time), etc etc etc. Been treated great since… OH, and AT&T? Bugged me for a few months of cancellation fees, etc.. I explained to them what happened and that as soon as they dropped the “cancellation” fees, I’d be glad to pay what I owed for minutes. It took 3 months, but they did. I paid for the “bill”, never paid a dime for “cancellation” (since it was their guy who broke the contract by yelling at me), and I have had much better coverage, technical service, and customer service from Verizon. ATT can KMA.